WARRANTY OVERVIEW
- Cache-A Archive Appliances are warranted for one year hardware and software.
- Should your system develop a
hardware fault during that year, we will replace or repair it as detailed in the warranty below.
- All software updates available for your model that address issues or bugs will be
provided at no charge via the "Software Connect" download capability built into each system. System feature enhancements may be available for an additional charge.
- Telephone support
for any system under warranty with a real live support engineer is also included for the duration of the warranty period.
- Extended warranty for year two and year three are available from your reseller and provide all these same benefits for the extended period purchased.
- Service and support for systems no longer under warranty will require a credit card and be charged on a case-by-case basis.
Limited Warranty Statement
Cache-A’s warranty obligations for this product are limited to the terms set forth below:
Cache-A, as defined below, warrants this product against defects in materials and workmanship under normal use for a period of ONE (1) YEAR from the date of purchase by the original end-user purchaser (“Warranty Period”).
If a defect arises and a valid claim is received by Cache-A within the Warranty Period, at its option and to the extent permitted by law, Cache-A will either (1) repair the product at no charge, using new parts or refurbished parts, (2) exchange the product with a product that is new or refurbished and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product.
EXCLUSIONS AND LIMITATIONS
This Limited Warranty applies only to the product manufactured by or for Cache-A that can be identified by the “Cache-A” trademark, trade name, or logo annexed to it. The Limited Warranty does not apply to any non-Cache-A product or any software, even if packaged or sold with the Cache-A product. Manufacturers, suppliers, or publishers, other than Cache-A, may provide their own warranties to the end user purchaser.
Cache-A does not warrant that the operation of the product will be uninterrupted or error-free. Cache-A is not responsible for damage arising from failure to follow instructions relating to the product’s use. This warranty does not apply: (a) to cosmetic damage, including but not limited to scratches, dents, and broken plastic; (b) to damage caused by use with non-Cache-A products; (c) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (d) to damage caused by operating the product outside the permitted or intended uses described by Cache-A; (e) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Cache-A; (f) to a product or part that has been modified to alter functionality or capability without the written permission of Cache-A; or (g) if any Cache-A serial number has been removed or defaced. Installation of any software programs not authorized by Cache-A will void this warranty.
Important: Do not open the product. Opening the product may cause damage that is not covered by this warranty. Only Cache-A or an authorized service provider should perform service on this product.
TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, CACHE-A SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF CACHE-A CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS WARRANTY AND TO THE REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY CACHE-A IN ITS SOLE DISCRETION. No Cache-A reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, CACHE-A IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO OR CORRUPTION OF DATA;
OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH THE CACHE-A PRODUCT, AND ANY FAILURE TO MAINTAIN THE
CONFIDENTIALITY OF DATA STORED ON THE PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS, OR ANY STATUTORY LIABILITY FOR INTENTIONAL AND GROSS NEGLIGENT ACTS AND/OR OMISSIONS. CACHE-A DISCLAIMS ANY REPRESENTATION THAT IT WILL BE ABLE TO REPAIR ANY
PRODUCT UNDER THIS WARRANTY OR MAKE A PRODUCT EXCHANGE WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA.
OBTAINING WARRANTY SERVICE
Please access and review the online help resources referred to in the documentation accompanying this product before seeking warranty service. If the product is still not functioning properly after making use of these resources, contact your authorized Cache-A reseller or access the online website: www.cache‑a.com/support for instructions on how to obtain warranty service. You must follow Cache-A’s warranty processes. You must retain the original system packaging material to enable you to ship the product to Cache-A’s repair service location for service; failure to do so will make any damages to the product incurred in shipping void the warranty (you may order replacement packaging material for a fee). During the first 90 days of the warranty period, Cache-A will cover ground shipping both ways and return shipping for the full year; customers wanting expedited shipping must cover all associated costs.
At Cache-A’s discretion we may send you new or refurbished replacement product, or customer-installable replacement parts to enable you to service or exchange your own product (“Self Service”). Upon receipt of the replacement product or part, the original product or part becomes the property of Cache-A and you agree to follow instructions, including, if required, arranging the return of original product or part to Cache-A in a timely manner. When providing Self Service requiring the return of the original product or part, or in order to secure advance shipment of replacement systems, Cache-A may require a credit card authorization as security for the retail price of the replacement product or part and applicable shipping costs. If you follow instructions, Cache-A will cancel the credit card authorization, so you will not be charged for the product or part and any related shipping costs. If you fail to return the replaced product or part as instructed, Cache-A will charge the credit card for the authorized amount.
Service options, parts availability and response times may vary according to the country in which service is requested. Service options are subject to change at any time. You may be responsible for shipping and handling charges if the product cannot be serviced in the country in which service is requested. If you seek service in a country that is not the country of purchase, you will comply with all applicable export laws and regulations and be responsible for all custom duties, V.A.T. and other associated taxes and charges. For international service, Cache-A may repair or exchange defective products and parts with comparable products and parts that comply with local standards. In accordance with applicable law, Cache-A may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.
Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the contents, and disable any security passwords. IT IS POSSIBLE THAT THE CONTENTS OF YOUR HARD DRIVE WILL BE LOST OR REFORMATTED IN THE COURSE OF WARRANTY SERVICE, AND CACHE-A AND ITS AGENTS ARE NOT RESPONSIBLE FOR ANY DAMAGE TO OR LOSS OF PROGRAMS, DATA OR OTHER INFORMATION CONTAINED ON THE MEDIA OR ANY PART OF THE PRODUCT SERVICED. We will attempt to maintain your configuration and system data, however, your product may be returned to you configured as originally purchased, subject to applicable updates. You may be responsible for reconfiguring, reloading databases, reinstalling software options and resetting user names and passwords. Recovery and reinstallation of software and user data are not covered under this Limited Warranty.
